Traditional customer life-cycle management models in the highly consumer focused telecom, media and entertainment industries are segmented and disconnected, driving high costs and customer dissatisfaction.
Our next gen customer life-cycle approach cultivates process synergies by seeking to remove sales barriers and contact drivers. Our services ensure customers receive effective channel-agnostic, lifestyle-specific support. Our extensive customer acquisition and retention expertise combines the latest technologies with up-selling, cross-selling and save strategies, creating new opportunities and fighting potential churn.
Some of our solutions include welcome calls and service activation, cross sells and up sells, application renewal and upgrade processing, account reconciliation, equipment/ device provision and activation, loyalty campaigns & promotion management.
All our programs are custom-fit, please get in touch with us today to discuss.
- Combining technology with process to minimize cost & enhance efficiency
- Multi-channel outreach
- SLA & business goals attached floor management