Our Email Management Solution (EMS) is specifically designed to handle customer service and technical support mails with high level of expertise & efficiency. For every customer email, a ticket is assigned to track and ensure resolution. The EMS has an embedded application to track ticket status, schedule follow-up tasks, generate pre-set auto responses and provide seamless escalation across multiple support channels.
Our EMS can enhance overall response time. This technology can create multiple users along with multiple levels of escalation including an automated breach notification in case of a unresolved case.
By implementing our EMS, clients can easily increase response accuracy with customizable templates (and not just cookie-cutters), control any loss of unattended emails with tracking system and an automated spam blocker.