IVR – short for Interactive Voice Response – is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. XDBS BPO’s modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
Our IVR solutions design enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, in general, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
XDBS BPO’s IVR solutions are broadly built with putting together it’s platform, application, integration with client’s data servers & telephony infrastructure. Our IVR experts create solutions that are custom-fit and 100% owned by the clients.
Please connect with our sales representatives to discuss your needs and also to know how we lowered costs for a Leading Internet Retailer by bringing their loyalty redemption on IVR.