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Our proven expertise in the BFSI sector ensures that its clients optimize processes and achieve enhanced customer satisfaction. Using our in-depth domain expertise and world-class processes, we can deliver best-in-industry BPO services to BFSI companies.

In the financial services and banking industries, competition is high and focus is constantly on increasing the lifetime value of customers. Ensuring positive customer experiences and increasing customer satisfaction is how we help our clients build loyalty and retain customers. Our various clients – from banks and credit card companies to insurance and NBFCs – take advantage of our value-added, cost-effective services to increase profitability, increase netback results and ensure the highest level of quality.

Our finance & banking clients partner with us to:

  1. Improve efficiency and elevate customer experience
  2. Mitigate risk and cost by partnering with us
  3. Improve satisfaction and encourage renewals and referrals

Our service bouquet includes -

 

Sales and Marketing

We can provide comprehensive inbound/outbound sales and marketing support to BFSI companies to optimize the customer acquisition process. We can assist BFSI companies maximize their revenue generation through cross-selling/up-selling services.

 

Customer Support

BFSI companies can attain enhanced customer satisfaction and improved customer retention with our unparalleled customer care services. XBS can streamline interactions with your end customers by offering consummate customer support services comprising:

  1. 24 x 7 Customer Helpdesk
  2. Welcome Calls / Notifications
  3. Customer Account Management
  4. Enquiry Handling
  5. Complaints Resolution

 

Back Office Support

Our back office support can help BFSI companies attain significant reductions in cost while optimizing the speed and accuracy in managing these activities. Our highly skilled back office support team coupled with leading edge technology ensures your back office operations are streamlined to attain seamless execution with focus on speed, reliability and validity.

We offer diversified back office services with:

  1. Data Entry and Validation
  2. Account activation
  3. Policy maintenance

 

Collections Management

We handle collections process for leading banking companies in India. Our innovative collection methodologies, highly trained collections team, advanced technology ensure faster collection of your outstanding dues. We cater to the complete portfolio management for various collections through:

  1. Tele-calling
  2. Customized Collection Letters
  3. Skip Tracing
  4. In-house FOS support/ collaboration with collection agencies worldwide.