XDBS BPO provides consumer durable companies’ end-to-end business process outsourcing services to deliver unsurpassed services to their end customers and achieve reduced costs. By leveraging our best practices, process excellence and technological expertise, we deliver unparalleled BPO services, customized to best meet our clients business goals. Through our services, our clients can meet the challenges posted by increasing competition, shrinking profit margins and declining customer loyalty.

We can provide the following BPO services to consumer durable companies:

  1. Sales Support & Reporting
  2. Customer Support Services comprising order taking and processing, customer helpdesk, query handling, information relating to products, etc.
  3. Welcome/Installation Calls
  4. Technical Support
  5. Collections Management Services including invoice generation, billing support, and collections of outstanding dues

 

With our end-to-end BPO services, consumer durable companies can achieve:

  1. Enhanced customer satisfaction and retention
  2. Improved cash inflow and revenue generation
  3. Reduced Costs

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